What's Trending in Customer Service Right Now?

We were curious what industry influencers are talking about right now and wanted to share our findings here. Time kind of lost all meaning in the first half of 2020 so it’s especially hard to believe we’re in the middle of summer already. In the world of customer service, every industry has had their own unique challenges this year, and it’s clear that most companies have had to pivot in their approach. We were curious what industry influencers are talking about right now and wanted to share our findings here. Read on for more insight on what’s trending in customer service.