The Asset Archive

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Mobility -- Strategy First and Execute? Or The Other Way Round?

Find answers to why businesses still struggle dealing with mobility. From all the buzz and noise about “enterprise” mobility, the expectation would be that all companies have some sort of mobile offering for their workforce. But the ground reality is that the buzz has still not translated into a majority of businesses going mobile in a big way. Why?

Apr 15, 2026 8 min read Premium

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Livestreaming Glossary: 40+ Terms Defined (Free Cheat Sheet)

Use this free cheat sheet to decode the confusing terminology that you'll encounter when broadcasting online. Livestreaming is a popular way to share content over the internet. Whether it's game walkthroughs, educational how-tos, or talk shows, there's a vast community of streamers to explore. Many streamers even make a living out of it, generating a large and regular audience, though success won't come overnight. No matter if you're a newbie or veteran, livestreaming can be quite overwhelming because there's a bunch of jargon to get your head around. That's why we've created this livestreaming glossary. It'll help you understand the complex terms that you'll encounter on your livestreaming journey.

Apr 15, 2026 8 min read Premium

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200+ Secret Netflix Codes to Discover Hidden Movies (Free Cheat Sheet)

Stop scrolling through Netflix mindlessly. Find a ton of interesting Netflix content with these secret Netflix codes. As a Netflix user, one of the main dilemmas you face is deciding what to watch. There are apps and websites to help you find interesting content on Netflix, but what if you have niche interests or want to watch content from an ultra-specific genre? How do you narrow down your choices? Netflix itself can come to your rescue with its collection of secret categories. You'll find diverse options like horror comedies, campy movies, courtroom dramas, military documentaries, and showbiz musicals. Discover the best hidden Netflix categories and their codes with our free cheat sheet. Simply select the linked code in the table to browse it on Netflix. Alternatively, use the URL below, replacing CODE with the relevant category code.

Apr 15, 2026 8 min read Premium

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70+ Excel Keyboard Shortcuts for Windows (Free Cheat Sheet)

Quicken your spreadsheet creation with these handy Windows keyboard shortcuts for Microsoft Excel. If you want to speed up your day and get more done in Excel, you need to use keyboard shortcuts. Whether you're navigating worksheets, building formulas, or organizing your work, using shortcuts helps increase productivity. We've put together a comprehensive list of the most useful Excel shortcuts for Windows, available as a free downloadable cheat sheet. The shortcuts will eventually become second nature and you'll wonder how you ever worked without them.

Apr 15, 2026 8 min read Premium

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80+ Useful Gmail Keyboard Shortcuts (Free Cheat Sheet)

The easiest way to boost your Gmail productivity is to start using keyboard shortcuts. We've rounded them all up in this free cheat sheet. If you want to truly master Gmail and boost your email productivity, you need to memorize all of its keyboard shortcuts. These help you navigate, compose, and format with ease. You can get more done when you spend less time moving and clicking your mouse. To help you out, we've rounded up every Gmail keyboard shortcut. Keep this list by your side and soon the shortcuts will become second nature. Before you begin, some keyboard shortcuts won't work if you haven't enabled a specific Gmail setting. Follow these steps to enable all keyboard shortcuts: 1. Go to Gmail and click Settings (cog icon) in the top-right. 3. Scroll down to the Keyboard shortcuts section and select Keyboard shortcuts on.

Apr 15, 2026 8 min read Premium

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Proactive IT Monitoring

Proactive monitoring includes incident, change and problem management in addition to monitoring. Chapter five from the Command Center Handbook provides guidance on these functions as well as importants "Do's" and "Don'ts" based on best practices from the most demanding 24x7 environments in the world.

Apr 15, 2026 8 min read Premium

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Can IVR Destroy The Customer Experience?

IVR is a weak spot in many organizations creating confusion and frustrated, unsatisfied customers. We have all been there. We call the toll-free number and are greeted by the Interactive Voice Response (IVR) system: “Welcome to XYZ Corporation. Para Español oprima numero dos….” Okay, so we know we are not talking to a real person, but we are still optimistic that with a simple yes or no and a couple of pokes of the keypad, we will get the information or support we need. And sometimes it works exactly as intended. However, according to J.D. Power and Associates, a good IVR experience is the exception, not the rule.

Apr 15, 2026 8 min read Premium

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Deck the Halls: Two Key Tactics to Preparing Your Contact Center for the Holiday Spikes

Ready or not, the holidays are here! Is your contact center prepared for the holiday spike? The National Retail Foundation is forecasting that Americans will spend $600 billion this holiday season. This annual mad rush to prepare the contact center for the holiday season inevitably presents a challenge for contact centers nationwide. Massive spikes in demand mean massive potential for interruption to customer service operations. Unquestionably, holiday madness can also impact team morale, agent stress, and absenteeism. So how can contact centers overcome these challenges this holiday season?

Apr 15, 2026 8 min read Premium

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Best practices for mobile ad design

Everything you need to know about designing ads for your mobile app and mobile website

Apr 15, 2026 8 min read Premium

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Recruiting for Your Contact Center: Why Gamers Make Great Agents

Gamers possess many qualities that make them great contact center agents -their competitiveness and ability to multitask are a few examples. Every time a customer interacts with the contact center, the “real person” they connect with becomes the voice of your brand. The quality of this experience has an unparalleled influence on the customers’ perception of your company, product or service. That is why hiring contact center agents with the right qualities is absolutely essential.

Apr 15, 2026 8 min read Premium

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4 Ways to Preserve Customer Loyalty When Call Volume Spikes

If you want to preserve customer loyalty, keep your CSAT scores healthy and your Net Promoters plentiful when call volume surges, your contact center partner needs to have the right systems in place. Even with all of the data, smart leaders, and capable contact center agents, call volume spikes can be costly for your business. You either understaff your center and risk losing business or you overstaff and eat through your budget. Often, the easiest solution is to leave these challenges in the hands of an outsourced contact center.

Apr 15, 2026 8 min read Premium

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The Economics of Nearshore Vs Offshore Contact Centers

Nothing worthwhile comes cheap. If you’ve ever purchased no-name appliances or cheap, mass-produced electronics, you’ve probably learned that lesson firsthand. The same rule applies to your contact ce This article discusses the costs and benefits associated with partnering with a nearshore contact center.

Apr 15, 2026 8 min read Premium

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Which Customer Service Predictions Came True From 3 Years Ago?

This article looks at 3 customer service predictions from 3 years ago and outlines which ones came true. If you look at a shorter window for customer service predictions, say three years ago, who would prove right and who would miss the mark? Here are the customer service predictions that caught our eye the most.

Apr 15, 2026 8 min read Premium

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Synygy Helps Kowa Reengineer and Boost Sales Operations with SPMaaS™

Kowa’s entry into the U.S. pharmaceutical market in 2008 represented a significant step towards the Japanese company’s vision of creating a global pharmaceutical organization. Kowa Pharmaceuticals America (KPA) is primarily focused on cardiometabolic therapeutics. As their business model got more complex, sales leadership sought to maximize sales operations efficiency with an approach that goes beyond software. In October 2014, Kowa’s high-level relationship with sales Performance Management as a Service™ emerged. Based on Synygy’s 25 years of pharma sales compensation experience, this agile approach helps Kowa sales teams to calibrate their performance with the help of fast, actionable information they use in real time to seize opportunities. In just two weeks after starting the relationship with Synygy’s SPMaaS™, Kowa started to take immediate corrective actions for Q3 and Q4 to increase sales performance and drive desired behaviors across sales force. Read this case study to learn more about how Synygy’s innovative approach proved to be the best solution for Kowa’s complex operations in the pharmaceutical industry.

Apr 15, 2026 8 min read Premium

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Lifetime Customer Value: Measuring Customer Service Performance

Don’t we all wish that customers came with a lifetime guarantee? They’d make their first purchase and be irrevocably smitten for life? There is no one contact center KPI that can totally predict a given customer lifespan. Our latest post outlines KPIs and metrics to help determine and improve Lifetime Customer Value.

Apr 15, 2026 8 min read Premium