The Asset Archive

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Blue Ocean's Most Popular Customer Service Blogs of 2019

We published loads of great content in 2019 (and even won an award for one of our articles!). Here are our most popular customer service blogs of the year! We’re inching closer to not only the beginning of a new year, but also a new decade! Can you believe it? It’s undeniably a time of reflection. In 2019, Blue Ocean launched a brand-new website to better serve our web visitors with a more engaging, intuitive experience (we hope you’re enjoying it!) We also published loads of content to share our insights and experiences in the world of customer care. Below you’ll find our top 10 most popular blog posts of 2019 – grab a cup of coffee and get reading!

Apr 15, 2026 8 min read Premium

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What's the True Cost of Your In-House Contact Center? (And How Does It Compare to Outsourcing?)

From the cost of people and the tools they need to the expense of your facility and supporting initiatives, every individual line item adds up and puts a heavy weight on your shoulders. That's why it’s almost always a better business case to outsource your growing contact center. It’s a question we get asked a lot, and it’s one of the hardest ones to answer because it’s rare and challenging to determine a true apples-to-apples comparison, especially when there are intangible impacts like damage to brand when things go sideways.

Apr 15, 2026 8 min read Premium

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The Cost of In-House vs Outsourced Contact Centers: An Infographic

If you're considering outsourcing your customer service, check out this handy infographic to help you compare the cost of in-house vs outsourced contact centers. Maybe you’re a math person and love nothing more than a hefty Excel document to dig into for a few hours. Or maybe math isn’t your strong suit and you’re just looking for hard numbers to tell you what you need to know. Either way, we’ve put together this handy infographic to help you compare the cost of in-house vs outsourced contact centers.

Apr 15, 2026 8 min read Premium

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How to Ease the Pain of Scaling Your Contact Center

ou need an RFP that pinpoints exactly which potential contact center solution providers have what it takes to be your strategic partner. These questions will help you find the right outsourcing partner. Business is booming? Great! There’s nothing we love more than a good growth story. Your revenue is skyrocketing, which usually means your customers are buying more and you’re gaining more customers. Of course, growth spurts often go hand-in-hand with growing pains. Have you also noticed more customers calling or messaging with questions and concerns? Higher call volumes leading to longer wait times for your customers and higher stress for your agents? Maybe it’s time to consider the benefits of outsourcing some or all of that customer care volume.

Apr 15, 2026 8 min read Premium

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MEGA Productivity Cheat Sheet Bundle 2

Download them all in one convenient bundle, print and share them with colleagues!

Apr 15, 2026 8 min read Premium

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macOS Finder Keyboard Shortcuts Cheat Sheet

On macOS, Finder is the hub from which you launch all your apps, manage and share your files, and do all kinds of other operations. If you’re looking to boost your Mac productivity, mastering Finder is thus a great way to do so. Mastering these keyboard shortcuts in this cheat sheet will enable you to blaze through Finder like never before!

Apr 15, 2026 8 min read Premium

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Sublime Text Keyboard Shortcuts

ELEVATE YOUR PRODUCTIVITY WITH SUBLIME TEXT KEYBOARD SHORTCUTS Sublime Text revolutionized the text editor landscape. It took everything that was excellent in the Mac-only TextMate, added a bunch of extra goodies, and made those features available across multiple platforms. It was so good that it inspired the creation of half the text editors in this post. In this cheat sheet, you'll fid tips that will take your Sublime Text experience to another level!

Apr 15, 2026 8 min read Premium

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Mozilla Firefox Keyboard Shortcuts for Windows

Learning to master Mozilla Firefox using keyboard shortcuts will dramatically increase your productivity. In this cheat sheet, you'll learn the keyboard shortcuts for almost every operation performed in Firefox, including navigation, window management, search, bookmark management, media controls, navigating tools, PDF shortcuts, and general browsing.

Apr 15, 2026 8 min read Premium

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Adobe Photoshop Keyboard Shortcuts

You can always tell a Photoshop professional by how little they touch their mouse. You may know everything there is to know about Photoshop's UI. Yet, if you're not at least a little familiar with the hundreds of Photoshop keyboard commands sitting just beyond your fingertips, you'll always fall short. This cheat sheet contains every Photoshop keyboard commands you absolutely have to know.

Apr 15, 2026 8 min read Premium

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In-House vs Outsourced Customer Service: What's Right for Your Business?

If you're considering outsourced customer care for the first time, take a look at our latest blog which covers the pros and cons of in-house versus outsourced customer service. Considering outsourced customer service for the first time? It’s likely you already outsource many other areas of your business, but we get it: outsourcing those critical frontline interactions with your customers feels like a whole new ballgame. Which choice is better for your business? Below we discuss the pros and cons of in-house versus outsourced customer service.

Apr 15, 2026 8 min read Premium

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The Wall is a Myth: Getting Closer to Your Customer Through Outsourcing

Are you building a wall between your organization and your customer by outsourcing your customer service? Short answer: No. Here's why. For brand-conscious organizations who have never outsourced before, there’s a common fear that putting your customer care in the hands of an outsourced partner effectively builds a wall between you and your customer. We get the reasoning – after all, your customers are your most important asset and anything that adds a layer between you and your customers must be a barrier. We beg to differ.

Apr 15, 2026 8 min read Premium

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Vim Cheat Sheet

Use the first sheet if you're just getting started or as a refresher. Refer to the second sheet if you want to see all the Vim commands laid out over a keyboard. Lastly, if you want practically every Vim command in one place, the complex sheet is for you.

Apr 15, 2026 8 min read Premium

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Scrum Checklist

With this checklist, you'll focus on ideas central to Scrum, recommend values, scaling, and positive indicators. Make sure you're creating software that delivers more value.

Apr 15, 2026 8 min read Premium

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Python Cheat Sheet

Check out this cheat sheet for the Python computer language and computer programming.

Apr 15, 2026 8 min read Premium

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Linux Command Line Cheat Sheet

Did you know that there are literally hundreds of Linux commands? Even on a bare-bones Linux server install there are easily over 1,000 different commands. The interesting thing is that most people only need to use a very small subset of those commands.  I like to pride myself on my command line prowess, but there are really only about a hundred commands that I ever use and even fewer that I use on a daily basis. Would you like to know what those common commands are? Well, lucky for you I put together a Linux command line cheat sheet. It breaks down commands by category and includes a clickable table of contents.  That way you can quickly find the exact command you need.

Apr 15, 2026 8 min read Premium