5 Revolutionary Ways AI Agents Are Supercharging Contact Centers Right Now

AI is a big part of most contact centers today, helping resolve issues faster, lowering costs, and increasing agent productivity. According to a recent report from workforce management vendor Calabrio, 98% of contact centers currently employ some type of AI technology. The most commonly deployed tools today include chatbots, voicebots, chatbot analytics and scheduling tools. Over the past few years, AI technology has evolved. Download now to continue reading!