COVID-19 & The Future of Telehealth

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Medallia Zingle

12 min read · Apr 15, 2026

COVID-19 & The Future of Telehealth

As healthcare providers leverage digital technologies to interact safely with their patients, Medallia Zingle’s new consumer report reveals the latest data on healthcare consumer confidence and examines the modern telehealth experience. Download this report to understand how patient views are changing interactions with their healthcare providers due to COVID-19. According to a recent MGMA report, 97% of healthcare practices experienced a negative financial impact due to patient safety concerns. In this new report from Medallia Zingle, we share research from our study commissioned to over 1,000 U.S. consumers to help healthcare organizations across the ecosystem understand how Covid-19 continues to influence patient behavior.

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