Hitting the Brakes or Pedal to the Metal? Selecting an Outsourced Customer Care Partner When the World's on Fire

As the conversation has shifted to reopening, you may start to wonder if outsourcing still makes sense for your company. We have a clear window into the current state of customer care. What we know is that it comes down to this: Just as it seems you’ve settled into the new quarantine normal, the conversation has shifted to re-opening. You’re at the point where decisions need to be made. Does outsourcing still make sense? What happened to your timeline? Should you hit the brakes or go pedal to the metal? Here’s the thing – and you’re not going to love this answer – it depends.