Robotic Automation emerges as a threat to traditional low-cost outsourcing

This paper, authored by James R Slaby of Horses for Sources, the leading research analyst for the BPO sector, examines Blue Prism’s robotic automation technology (the first entrant they’ve identified in what they expect will eventually become a crowded vendor market). Why outsource when you can automate? For most organisations, the answer is IT bureaucracy. Budget bottlenecks and IT’s ability to convolute any process improvement with massive waterfall technology implementations, even when the need is immediate, make automation a challenge. Yet automation looms as the right solution for the majority of rules-driven processes that are being outsourced today.