What HR Wishes WFM Knew About Call Center Employee Experience

Put your hand up if you grew up wanting to be a call center agent. No? That’s why we’re so set on creating an excellent call center employee experience. We’re dead-set on defying the stereotype and creating an excellent call center employee experience. But as we’ve discussed before, this can inadvertently spark discord between the workforce management team and HR. Understanding these differences on both sides of the equation is key to success. This time around, we look at what HR wishes WFM knew.