What's the State of Social Customer Care in 2016?

With social networks evolving at a breakneck pace, that leads us to the question, what is the state of social customer care in 2016 and beyond? If the call to customer care is a dreaded and distasteful last resort, how do we adapt and improve the experience? And the next obvious question is: how does social media impact our practices? Read our new blog post for more on the state of social customer care in 2016.