Your Online Reputation Drives HCAHPS Scores

HCAHPS is the barometer for understanding a patient's hospital experience. Reputation.com’s Data Science team, led by Brad Null, Ph.D, analyzed two years of HCAHPS hospital survey data from The Centers for Medicare and Medicaid Services, across more than 4,800 hospitals. This white paper provides current market context, examines the details of the findings and provides recommendations for improving your organization’s online reputation — and with it, your HCAHPS scores.