The eBook Archive

C

ContentClick in eBook

7 Quick Tips for Contact Center Leaders

Having the right people in the right place at the right time is at the core of delivering excellent customer service. It’s also easier said than done. So, whether your team is fully remote, hybrid, or on-site, these quick tips, tricks, and hacks you can be used step up your workforce management game. From boosting efficiency and productivity to improving the agent and customer experience, this quick-start guide will arm you with practical, easy-to-implement methods you can start using today.

Apr 15, 2026 8 min read Premium

C

ContentClick in eBook

5 Powerful Tips to Boost the Effectiveness of Your Quality Management and Coaching Program

Quality management is an integral part of every contact center’s operations. Quality reviews help you assess the effectiveness of your customer service, identify opportunities to improve, evaluate processes, monitor customer trends, and ensure that you’re achieving your targets. But developing an effective program isn’t easy. So, consider these five tips, whether you’re starting out or revamping your current program.

Apr 15, 2026 8 min read Premium

C

ContentClick in eBook

Enterprise Guide to Hybrid Cloud Adoption and Management

Hybrid cloud is the future of cloud computing. This report outlines the process of selecting the best cloud provider to meet your unique needs. Learn how to get started, avoid common mistakes, and minimize your hybrid costs.

Apr 15, 2026 8 min read Premium

C

ContentClick in eBook

A Beginner's Guide to Microsoft PowerShell

This guide explains the essential concepts and skills for getting started. Ask any PowerShell user whether Microsoft’s automated task and configuration system is worth learning today, more than likely you’ll receive an enthusiastic, “YES.” Debuted in 2006, PowerShell remains an indispensable tool for automating critical tasks, creating scripts and applications, and much more. This guide is designed to get you familiar with the features of PowerShell, starting with its basic command structure. From there, you’ll pick up foundational PowerShell commands (or “cmdlets”) to get you moving, as well as how to run PowerShell scripts. Finally, you’ll learn how to create your own PowerShell functions. ITPro Today’s PowerShell expert Brien Posey provides easy-to-follow instructions, script examples, and visual demos along the way.

Apr 15, 2026 8 min read Premium

C

ContentClick in eBook

The Data Lakehouse Explained

This comprehensive five-part explainer is brought to you by ITPro Today At a high level, the data lakehouse describes a data warehouse-like service that runs against a data lake, which sits on top of an object storage service. But how does it work? And is it a viable option for your organization? This comprehensive five-part explainer on the data lakehouse aims to introduce the concept, describe what is new and different about it, and assess the strengths and weaknesses of data lakehouse architecture as a complement to the data warehouse.

Apr 15, 2026 8 min read Premium

C

ContentClick in eBook

The Ultimate Facebook Privacy and Security Checklist

Prepare yourself for hacks and data breaches. Here are all the steps you should take to lock down your Facebook profile and control your privacy. When social media started building traction in the early 2000s, privacy was less of a concern due to the limitations of social media platforms, and perhaps because fewer people had access to the internet. Nowadays, thanks to security breaches and data leaks, we're all very aware that our digital privacy is volatile. With the vast amount of information available on your Facebook profile, it's important to protect your privacy against identity theft, hackers, and people who may want to gain access to your account. By limiting personal data accessible by others, you can protect yourself and those around you. To help you out, we've put together a checklist of steps you can take to lock down your Facebook profile. We've separated these by the different sections found within Facebook's settings page. It's all available on this free downloadable PDF cheat sheet.

Apr 15, 2026 8 min read Premium

C

ContentClick in eBook

Amazon AWS Lambda Tutorial

Delve into the world of AWS Lambda with this comprehensive guide that introduces you to the Amazon AWS Lambda computing service! AWS Lambda is an event-driven, serverless computing platform provided by Amazon as a part of the Amazon Web Services. It is a computing service that runs code in response to events and automatically manages the computing resources required by that code. AWS Lambda was designed for use cases such as image or objects uploads to Amazon S3, updates to DynamoDB tables, responding to website clicks or reacting to sensor readings from an IoT connected device. AWS Lambda can also be used to automatically provision back-end services triggered by custom HTTP requests, and "spin down" such services when not in use, to save resources. Now, we provide a comprehensive guide so that you can develop your own Amazon Lambda based applications. We cover a wide range of topics to be able to get your own projects up and running in minimum time. Enjoy! With this free eBook you will also receive weekly news, tips and special offers delivered to your inbox courtesy of Java Code Geeks.

Apr 15, 2026 8 min read Premium

C

ContentClick in eBook

Microservices for Java Developers

Delve into the world of Microservices with this comprehensive guide and find Hot Recipes for Java Developers! Microservices are a software development technique – a variant of the service-oriented architecture (SOA) structural style – that arranges an application as a collection of loosely coupled services. In this book, we provide a comprehensive guide about Microservices for Java Developers. We cover a wide range of topics, from Microservices Communication and Implementing microservices to Managing Security, Testing, Monitoring and Alerting. With this guide you will be able to get your own projects up and running in minimum time. Enjoy! With this free eBook you will also receive weekly news, tips and special offers delivered to your inbox courtesy of Java Code Geeks.

Apr 15, 2026 8 min read Premium

C

ContentClick in eBook

Key Image Sizes for Your Favorite Social Media Websites

Even the most perfect image can look far from perfect in social media feeds if the image dimensions are all wrong. Thankfully, with this cheat sheet, it's easy to get the dimensions right. The cheat sheet lists key image sizes for various elements on Facebook, Twitter, Instagram, YouTube, Pinterest, LinkedIn, and Tumblr. (You'll also find guidelines for video content where relevant.) These specifications will help you design profile pictures, banners, thumbnails, and more at optimal sizes. Adhering to them will ensure that your images don't look odd or blurry, or lack important visual information when they appear in your social media stream or profile.

Apr 15, 2026 8 min read Premium

C

ContentClick in eBook

The Chrome OS Keyboard Shortcuts Cheat Sheet

Chromebook, with its browser- and cloud-based approach to computing, makes for a lean and efficient workflow. If you want to speed things up further, we recommend adding keyboard shortcuts to the mix with this cheat sheet. The cheat sheet contains shortcuts to help you manage Chrome OS, navigate apps and webpages, control tabs and windows, edit text, and do much more on your Chromebook.

Apr 15, 2026 8 min read Premium

C

ContentClick in eBook

Bash Special Characters

There are a set of characters the Bash shell treats in two different ways. When you type them at the shell, they act as instructions or commands and tell the shell to perform a certain function. Think of them as single-character commands. If you want to master the Bash shell on Linux, macOS, or another UNIX-like system, special characters (like ~, *, |, and >) are critical. We’ll help you unravel these cryptic Linux command sequences and become a hero of hieroglyphics.

Apr 15, 2026 8 min read Premium

C

ContentClick in eBook

PC Building Demystified

So you’ve decided to take the plunge and assemble your own desktop PC. Maybe you’re ready to take your PC gaming to the next level, build a tiny entertainment machine, or just save some money by assembling your own budget machine. Whatever your intentions, our guide is here to help you. This guide delves into the following topics:

Apr 15, 2026 8 min read Premium

C

ContentClick in eBook

Windows Registry Demistified

The Windows Registry is a collection of several databases where Windows and many programs store their configuration settings. You can edit the registry yourself to enable hidden features and tweak specific options. This guide delves into the following topics:

Apr 15, 2026 8 min read Premium

C

ContentClick in eBook

Windows Task Manager

The Windows Task Manager is a powerful tool packed with useful information, from your system's overall resource usage to detailed statistics about each process. This guide explains every feature on every tab of the Task Manager and how you can use it to keep a better eye on just what your PC is up to.

Apr 15, 2026 8 min read Premium

C

ContentClick in eBook

Essential Linux Toolkit

Are you new to Linux or just a little rusty? Here are all the commands you’ll need to know. Linux includes a large number of commands, but we’ve chosen 37 of the most important ones to present here. Learn these commands, and you’ll be much more at home at the Linux command prompt.

Apr 15, 2026 8 min read Premium