The Guide Archive

A curated repository of research briefings and strategic analysis for the Guide sector.

C
ContentClik in Guide

The Secrets to a Successful Telemedicine Practice

The "Secrets to a Successful Telemedicine Practice" guide is the result of over ten years experience working with healthcare leaders, managers, providers and medical administrative staff. Over 20,000 healthcare professionals have become successful at implementing telemedicine practices as a result of our partnership, increasing patient access to care while generating significant revenue growth for their practices.   In this guide we highlight and answer the most frequently asked questions and address common concerns with setting up and establishing an ongoing, efficient and PROFITABLE virtual care practice. Whether you are currently performing telemedicine visits or just getting started, our tips and best practices will help you avoid pitfalls and obstacles that many practices fail to see until it’s too late. Download this free guide and you will learn: *Best practices for selecting a telemedicine platform *The top reasons to use telemedicine *Types of encounters that are ideal for telemedicine visits *How using telemedicine pays for itself ...and more As an added bonus you'll find a link to our virtual visit revenue calculator which, with just a few clicks, allows you to estimate how much your practice can earn from virtual visits on a monthly and annual basis. For years telemedicine has been slowly adopted by hospitals, practices, providers and patients, but today in the post-COVID19 world if you don’t use telemedicine you are the minority. To make sure you stay competitive and get the most out of your virtual care visits uncover the industry’s go to guide for success using telemedicine.  Don’t miss out, download our guide today.

Jun 17, 2026 8 min read Premium
C
ContentClik in Guide

Closing the AI Divide Proven Strategies for Successful Adoption and Transformation

ICMI's Insider's Guide for Support and Contact Center Leaders Artificial intelligence (AI) promises to bring significant transformation to the contact center and IT service desk sectors in the years ahead. Many organizations are just now taking the first steps that will set them on a course to achieving full AI integration and maturity, but the path ahead is anything but clear and far from guaranteed. As part of our AI certification for AI decision makers, our readiness and maturity assessments conducted over the last two years have given our team a wealth of insight into the forces and priorities shaping AI progress. From major enterprise brands with robust agendas to small non-profits just testing the waters, the data shows that organizations of all stripes see AI as a way to enhance workforce efficiency and increase value to customers. However, a majority struggle to deliver belies these ambitions. When asked to rate their overall readiness in deploying AI tools, most organizations grade themselves a 4 or 5 out of 10. Self-evaluations of AI maturity are even more conservative, with many organizations settling on a 2 or 3 out of 10. This Insider’s Guide seeks to bridge the AI gap between where organizations find themselves now and where they could be in a few years. In so doing, we explore the critical components of AI maturity in contact centers and IT service desks, focusing particularly on AI readiness, data management, AI-driven use cases, agent assistance, training, and ethical considerations. Download now to continue reading!

Jun 17, 2026 8 min read Premium

Ready for Full Access?

Gain unlimited access to our entire library of research briefings and analyst reports.

Unlock Full Membership
Access Granted
An Executive from a Global Firm just accessed Research Briefing