The White Paper Archive

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Advantages of Business Process as a Service

The high expectations companies have when it comes to software rarely match the outcomes, as 74 percent of IT investments fail to deliver expected value. Even when software projects are on time and within budget, it is still hard to name direct benefits from technological efforts alone. With shrinking budget and so many software failures, organizations have been in search of a compelling solution with the benefits of expertise in specific business processes. In this context, Business Process as a Service has emerged as a customized experience that incorporates cloud technology along with specialized expertise to achieve desired outcomes and establish valuable client relationships. But why are companies fleeing their legacy software mindset and flocking to Business Process as a Service? The main reason is that the new philosophy is enabled by top-notch technology, but adds experts and processes, delivering more value than the traditional “lift and shift” outsourcing. Delivering business process outsourcing (BPO) services directly from the cloud2, BPaaS is also referred to as progressive outsourcing. This innovative way of delivering business process outsourcing has driven researchers to figure out what is so special about this approach, and identify several key advantages that make enterprise leaders fall in love with BPaaS in the blink of an eye. The following 7 benefits of Business Process as a Service are all rooted in the model’s core philosophy, which revolves around experts, industry leading processes, and best practices.

Apr 15, 2026 8 min read Premium
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5 Untold Truths of Software: Why Don't Features Lift Your Business?

In a highly technological environment, organizations need to understand the constraints of software-centric approach, and find the right balance between software and business outcomes. If we compare the way companies worked 20 years ago with the modern business world, we could easily see how software has shaped today’s enterprise growth and rapid advancement. Software has become a critical component of how companies operate, communicate and sell their products and services globally. However, the majority of organizations reported by academic literature and trade press had mixed success when it comes to naming direct benefits from software and IT efforts. Projects may be on-time and within budget and still deliver no business outcomes. Even when companies become aware their software investments don’t provide added value, most don’t try to understand where lines of code have failed. Instead, they lower expectations and consider software an expense that should be reduced, not an investment to be optimized. But in today’s highly technological environment, do businesses have the luxury to reduce software efforts? Why is the added value of IT investments so hard to pinpoint? Are most enterprise software projects really “designed to fail”? The present whitepaper attempts to answer these questions, helping organizations and leaders find the right balance in a software-dominated world. The paper also tackles the reasons why any software-centric approach comes with serious constraints for enterprises.

Apr 15, 2026 8 min read Premium

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