The White Paper Archive

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Ten Ways COVID Will Transform Your Revenue Cycle

Accelerating Longtime Healthcare Industry Objectives -- For the Good Ambitious healthcare financial objectives – chiefly, increasing engagement and payments while decreasing costs – are now industry survival imperatives. With unforeseen pressures from the COVID-19 pandemic affecting providers and patients, our e-book provides ten transformations to drive wide-spread adoption of long-time healthcare financial objectives.

Apr 15, 2026 8 min read Premium

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6 Proven Strategies for Uncomplicating the Patient Experience

Providing a personalized and efficient patient engagement experience not only increases patient satisfaction, but delivers meaningful results for providers, including: Learn six proven strategies for uncomplicating the patient experience.

Apr 15, 2026 8 min read Premium

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Why Software Vendors Should Be Payment Facilitators

Don't miss out on this revenue opportunity by embedding payments into your SaaS platform. Business-to-business software providers are discovering new ways to improve and monetize their services and add millions in new revenue by becoming payment facilitators (PFs). These integrated software vendors (ISVs) sell a wide range of software, including accounting and billing systems, and specific vertical market applications for medical practice management, nonprofits, or hospitality solutions. These ISVs have an opportunity to capitalize on trends and generate new revenue streams by embedding payment acceptance into the software they provide to their clients. ISVs who become PFs and extend frictionless boarding, simplified pricing, and a single point of support to submerchants will experience significant growth.

Apr 15, 2026 8 min read Premium

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Transforming Healthcare Security in the Digital Era

Currently, there are 7.1 million patients using connected medical devices and remote monitoring. Hospitals and other medical organizations around the world remain among the most aggressively pursued targets of cyber criminals. Aging infrastructure, rapid merger landscapes, and high resource turnover pose a continuous challenge to healthcare information security leadership. At the same time, modern clinical care offerings are broadening adoption of new digital technologies, such as smart medical devices and multi-cloud services, to provide better care and customized services to patients. Currently, there are 7.1 million patients using connected medical devices and remote monitoring. Unfortunately, these new technologies can expand the attack surface and bring new vulnerabilities to the network. What are the specific cyber risks of the IoMT devices your org needs to have top of mind? ISA Cybersecurity is Canada’s leading cybersecurity-focused company, with nearly three decades of experience delivering cybersecurity services and people you can trust. As an Advanced Partner, ISA Cybersecurity teams up with Fortinet to help businesses secure their entire converged OT-IT network. Together, we provide a proactive and transformative approach to OT security to close gaps, gain full visibility and provide simplified management. Our team of cybersecurity experts provide advisory and technical services on complex and evolving issues related to cybersecurity. Contact ISA Cybersecurity today to discuss your IT security challenges and needs: www.isacybersecurity.com/contact-isa

Apr 15, 2026 8 min read Premium

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Aya Health Spending Account White Paper

Health Spending Accounts (HSAs) and Wellness Spending Accounts (WSAs) provide employees with the flexibility they are looking for in a group benefit plan, they can spend the funds however they choose to meet their health needs. Aya has built the best healh and wellness spending account platform for brokers, employers and employees.  Aya's platform is completely customizable to meet any specific needs or requirements. Aya's is completely digital, there is no paperwork involved for onboarding or for claims.  As well, Aya reviews 100% of claims submitted using machine learning, the only company in Canada doing this.

Apr 15, 2026 8 min read Premium

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Value-Based Construction: A Modern Approach for Today's Healthcare Challenges

In those early, uncertain days of the COVID-19 pandemic, hospitals and healthcare providers relied on collaborative teams to survive the onslaught of sick patients that walked through their doors. As the pandemic wore on, new technologies and processes were employed to optimize operations. As the COVID emergency wages on, this spirit of collaboration and innovation should continue. With facilities requirements in flux and the healthcare industry embracing flexibility, decision-makers must use all the tools at their disposal - including value-based construction project delivery models that break with tradition. Download the white paper on “Value-Based Construction: A Modern Approach for Today’s Healthcare Challenges. Gain insight on how value-based construction and data-driven procurement can help build and maintain essential facilities and infrastructure.

Apr 15, 2026 8 min read Premium

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Cybersecurity for Healthcare

Three years after the WannaCry cyberattack shut down hospitals and health care facilities in Europe (particularly in the U.K., where some 70,000 computers and other devices across 16 locations were compromised), the healthcare sector remains one of the prime targets for cyber criminals. Why is this, and what can be done? Controlling and managing privileged access to personal health information and crucial systems can dramatically help to reduce the cybersecurity risks healthcare providers continuously face. Managing privileged access enables healthcare organizations to implement security layers that prevent the compromise of sensitive information and systems while limiting the damage a cyber attacker can do by reducing privileges for users, applications, and machines. ISA Cybersecurity is Canada’s leading cybersecurity-focused company, with nearly three decades of experience delivering cybersecurity services and people you can trust. As a Certified Partner, ISA Cybersecurity teams up with CyberArk to help businesses secure credentials and prevent privileged attacks across a hybrid cloud and on-premises enterprise. Together, we are empowering organizations with the industry’s most complete solution, to reduce the risk created by privileged credentials and secrets. Our team of cybersecurity experts provide advisory and technical services on complex and evolving issues related to cybersecurity. Contact ISA Cybersecurity today to discuss your IT security challenges and needs: www.isacybersecurity.com/contact-isa

Apr 15, 2026 8 min read Premium

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Reducing the Room for Error

The Role of Technology in Combatting Healthcare-Associated Infections Healthcare organizations have intensified their focus on combating healthcare-associated infections (HAIs). To support infection prevention efforts, the industry is now beginning to leverage tech to reduce the room for error. How? By adding in automated pathogen reduction technology as a supplement to existing cleaning protocols. This whitepaper covers:

Apr 15, 2026 8 min read Premium

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5 Tips to Streamline and Improve Patient Recruitment and Enrollment

Five key tips with strategies to broaden access to and encourage participation in the development of new medicines, devices, and vaccines. The first step to successfully enrolling participants into a study is accurately estimating the number of eligible participants available for recruitment. To do this, it helps to understand the participant population at the site or within the community.

Apr 15, 2026 8 min read Premium

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Increasing Patient Engagement and Helping Clinical Trials Reach Full Potential with the Clinical Research as a Care Option Model

Only 3% of people with cancer participate in clinical trials. CRAACO seamlessly integrates clinical research with medical care, so more patients and physicians are able to contribute to the development of new treatments.

Apr 15, 2026 8 min read Premium

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Four Important Questions to Consider When Defining Your Covid-Driven Automation Strategy

No one can deny that Covid-19 has changed the way we do business. In this paper, you’ll see specific examples about how financial institutions and healthcare organizations rose to the occasion by using Covid 19 to inspire improvements in business process automation. Whether you’re facing Covid or not, you’ll learn how to create a solid automation strategy that lets you:

Apr 15, 2026 8 min read Premium

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Building a Talent-Centric Staffing Organization

We live in a talent-centric world. In this world, it’s no longer possible to treat staffing as an administrative function, or something that can be outsourced; smart staffing strategies must be leveraged as a key differentiator in the war for talent. While forward-thinking companies like Google and Apple have set the pace, establishing themselves as a top choice for incoming waves of talent, healthcare has lagged behind in its ability to leverage competitive staffing strategies to source, hire, and retain the next wave of talent. In recent years, the COVID-19 pandemic amplified existing staffing challenges, serving as a final straw for many organizations already struggling to maintain safe staffing levels. Today it’s clear – it’s no longer possible for hospitals to maintain the status quo while mitigating ever-rising staffing costs, and avoiding clinician burnout. Dramatic changes must be made to attract and retain top talent. Find out how this guide delivers recommendations for teams looking to improve their workforce technology and achieve a more flexible and dynamic staffing strategy in a way that reduces operational disruption. Topics covered include:

Apr 15, 2026 8 min read Premium

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Hearing Health Care: More Choices, Better Outcomes

Discover what consumers and hearing care providers are saying about the importance of extensive product choice within a health plan’s hearing benefit. For health plan members with a hearing benefit, access to an extensive hearing aid formulary enables their hearing care providers to tailor a hearing solution to individual needs, preferences and lifestyle. It also helps satisfy the growing consumer demand for specific brands of hearing aids. However, the number of brands within a hearing aid formulary can vary significantly among the various hearing health care third-party administrators. A white paper published by Amplifon Hearing Health Care dives into the results of two surveys that probed the perceptions of consumers and hearing care providers regarding the impact of product choice on hearing loss treatment. The white paper, titled “Hearing Health Care: More Choices, Better Outcomes,” includes discussion about:

Apr 15, 2026 8 min read Premium

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The Mighty Hearing Benefit

Learn how the right hearing benefit can contribute to improved member health, lower health plan costs and a robust ROI. In recent years, the hearing benefit has gained a great deal of traction in the Medicare Advantage marketplace. However, not all hearing benefits are created equal, and plan administrators need to answer these crucial questions: Does the hearing benefit deliver on our members’ expectations? Will it support our organization’s core objectives? As a white paper developed by Amplifon Hearing Health Care explains, the right hearing benefit can be a mighty force for good — contributing to improved member health, lower per-member-per-month (PMPM) costs and a healthy return on investment for the Medicare Advantage plan. Specific areas of discussion include:

Apr 15, 2026 8 min read Premium

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How to Win with US Payers

Market Access in Today's Healthcare Environment: Successfully Navigating the Payer Landscape Pharmacy Coverage is administered by a select few payers. As a result, Pharmacy Benefit Managers (PBMs) control the prescription drug reimbursement marketplace and can place barriers to the distribution and/or reimbursement of any pharmaceutical product. In this white paper, we will address how to successfully navigate these challenges to help the C-suite management team and other company brand champions put in place an effective payer strategy with tactics based on research, data and payer relationships. We will discuss how relying on a strategic market access partner can help established and emerging pharmaceutical clients get a foothold and grow with US payers. In so doing, we will address such challenges as: Armed with this information, you can consider the cost and timing of building an internal payer team versus outsourcing to an experienced market access team to successfully navigate the payer landscape.

Apr 15, 2026 8 min read Premium