The Asset Archive

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The Evolution of Assessment Technology: A Brief Look at the History

Did you know response systems date back to the 1950's? Learn more fun facts with this infographic to help you understand the journey of response systems.

Apr 15, 2026 8 min read Premium

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Help Protect Your Employees From Identity Theft and Mitigate Employee Data Breach Risk

ANNOUNCING THE LIFELOCK CO-SPONSORED IDENTITY PROTECTION BENEFIT! Identity theft is America's fastest growing crime. Consider the risk of a potential employee data breach and the need for this valuable benefit to help protect your employees and their dependents.

Apr 15, 2026 8 min read Premium

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How to Determine Cultural Alignment in Your Outsourced Contact Center

We recommend keeping these key elements in mind to help determine cultural alignment in an outsourced contact center partner. We talk a lot about the need to align your corporate culture with your outsourcer’s, but we know it’s a lot easier to say than it is to do – after all, it’s not a particularly quantifiable element. And it’s not totally subjective, either. In the same way that there are specific personality types – and recommended “matches” between those types (New biz idea … Tinder for Outsourcing. BRB gotta develop an app…) – there are key factors that define a company’s culture and how well they would align with a partner company. Spoiler: It’s not a slide in the lobby or a barista in the lunchroom that defines culture.

Apr 15, 2026 8 min read Premium

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Robust IoT Solutions That Enable Swift Response to On-Field Hazards

Boost productivity & ensure well-being of your workforce with our Employee Health and Safety Solutions No matter how prepared organisations are, unexpected on-field incidents and disasters can be catastrophic for them and their employees. Leverage the power of IoT to create safer environments for employees and enable real-time response management. Our industry-first employee health and safety solutions leverage the power of cutting-edge technology to create safer environments for employees and empower response teams to react immediately to any unforeseen incidents.

Apr 15, 2026 8 min read Premium

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Outsourcing Implementation Cheat Sheet

Finance leaders today have two shortages they are constantly required to contend with: TALENT and TIME. Scarcity and churn among qualified accounting professionals only serve to compound the overwhelming sense among CFOs and financial leadership that too much of their time is spent on transactional tasks while strategic initiatives are left to languish. In fact, according to Personiv’s 2019 Finance and Accounting Talent Market Outlook: An F&A Leadership Survey, 88 percent of CFOs wish they had more time for strategic tasks. That can turn into a frustrating feedback loop that too often slows potential growth and stalls profit gains. In this worksheet, you'll discover:

Apr 15, 2026 8 min read Premium

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RFP Resources for Procuring an Outsourced Customer Care Solution

We’ve created a wealth of customer care RFP resources to help make your job as easy as possible. Choosing an outsourced customer care partner might just be one of the most complex procurement scenarios out there. After all, this is a partner who will hold your brand and reputation in their hands, interfacing with your loyal (and often concerned) customers day in and day out. No boilerplate RFP document will do the job. No pressure.

Apr 15, 2026 8 min read Premium

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Essential capabilities for workforce compliance in trucking

From onboarding to qualifications, discover what essential capabilities your workforce management software should offer to support compliance priorities and workforce efficiencies. Compliance can often get lumped into the category of complex, time-consuming, and manual – more a series of must-do’s than essential approaches to ensuring safety in your fleet and workforce management. The reality, is, compliance doesn’t need to be this complex. In fact, workforce management software promises to support your compliance initiatives and improve efficiency across your fleet. Technologies like analytics, machine learning, and automation can now help you manage your optimize your scheduling in compliance with FMCSA HOS rules and increase productivity. Dive into this Industry Perspective to uncover what other essential capabilities your workforce management software should offer, including onboarding and training documentation to ELD compliance and smart duty assignments in line with HOS.

Apr 15, 2026 8 min read Premium

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The Communications Hub for Employees and Customers: 8x8 X Series Overview

Reliable and clear communications have never been more critical than in today’s business environment. This overview describes how the 8x8 X Series arms employees with the tools they need to communicate, collaborate and access the organization’s most valuable data and experts so they can optimize every moment of engagement. Built on the premise that successful businesses must accelerate revenue and profit growth by lowering costs while improving service, delivering a targeted customer experience, automating processes, enabling new business models, and facilitating flexible work locations, the 8x8 Series enables businesses to move at the speed of employee and customer expectations. Transform employee and customer engagement with this resource!

Apr 15, 2026 8 min read Premium

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The Wall is a Myth: Getting Closer to Your Customer Through Outsourcing

Are you building a wall between your organization and your customer by outsourcing your customer service? Short answer: No. Here's why. For brand-conscious organizations who have never outsourced before, there’s a common fear that putting your customer care in the hands of an outsourced partner effectively builds a wall between you and your customer. We get the reasoning – after all, your customers are your most important asset and anything that adds a layer between you and your customers must be a barrier. We beg to differ.

Apr 15, 2026 8 min read Premium

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In-House vs Outsourced Customer Service: What's Right for Your Business?

If you're considering outsourced customer care for the first time, take a look at our latest blog which covers the pros and cons of in-house versus outsourced customer service. Considering outsourced customer service for the first time? It’s likely you already outsource many other areas of your business, but we get it: outsourcing those critical frontline interactions with your customers feels like a whole new ballgame. Which choice is better for your business? Below we discuss the pros and cons of in-house versus outsourced customer service.

Apr 15, 2026 8 min read Premium

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How to Ease the Pain of Scaling Your Contact Center

ou need an RFP that pinpoints exactly which potential contact center solution providers have what it takes to be your strategic partner. These questions will help you find the right outsourcing partner. Business is booming? Great! There’s nothing we love more than a good growth story. Your revenue is skyrocketing, which usually means your customers are buying more and you’re gaining more customers. Of course, growth spurts often go hand-in-hand with growing pains. Have you also noticed more customers calling or messaging with questions and concerns? Higher call volumes leading to longer wait times for your customers and higher stress for your agents? Maybe it’s time to consider the benefits of outsourcing some or all of that customer care volume.

Apr 15, 2026 8 min read Premium

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The Cost of In-House vs Outsourced Contact Centers: An Infographic

If you're considering outsourcing your customer service, check out this handy infographic to help you compare the cost of in-house vs outsourced contact centers. Maybe you’re a math person and love nothing more than a hefty Excel document to dig into for a few hours. Or maybe math isn’t your strong suit and you’re just looking for hard numbers to tell you what you need to know. Either way, we’ve put together this handy infographic to help you compare the cost of in-house vs outsourced contact centers.

Apr 15, 2026 8 min read Premium

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What's the True Cost of Your In-House Contact Center? (And How Does It Compare to Outsourcing?)

From the cost of people and the tools they need to the expense of your facility and supporting initiatives, every individual line item adds up and puts a heavy weight on your shoulders. That's why it’s almost always a better business case to outsource your growing contact center. It’s a question we get asked a lot, and it’s one of the hardest ones to answer because it’s rare and challenging to determine a true apples-to-apples comparison, especially when there are intangible impacts like damage to brand when things go sideways.

Apr 15, 2026 8 min read Premium

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Staffing Checklist

Five Questions to Help Healthcare Organizations Determine Outsourced Staffing Needs When making the decision to seek additional help and support outside your organization there are a myriad of often confusing, but also very important, considerations to make. Many times for example, organizations will focus initially on a specific role without fully considering some of the crucial aspects of identifying all of the requirements of their program, project, or task, up-front. This often leads to uncertainty with respect to not fully meeting the expectations of a given goal, therefore maximizing cost, value and overall satisfaction. Focusing on the desired result(s) and looking under the hood to fully understand the parameters necessary to ensure that these objectives are reconciled and achieved is often a more effective approach to solving the staffing conundrum.

Apr 15, 2026 8 min read Premium

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An HR Plan to Employee Wellness

How to Design Workspaces that Improve Employee Health and Productivity In this playbook, we’ll discuss not only the types of solutions you can implement, but also how these ergonomic practices can support increased productivity and better employee health.

Apr 15, 2026 8 min read Premium