The Asset Archive

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The Communications Hub for Employees and Customers: 8x8 X Series Overview

Reliable and clear communications have never been more critical than in today’s business environment. This overview describes how the 8x8 X Series arms employees with the tools they need to communicate, collaborate and access the organization’s most valuable data and experts so they can optimize every moment of engagement. Built on the premise that successful businesses must accelerate revenue and profit growth by lowering costs while improving service, delivering a targeted customer experience, automating processes, enabling new business models, and facilitating flexible work locations, the 8x8 Series enables businesses to move at the speed of employee and customer expectations. Transform employee and customer engagement with this resource!

Apr 15, 2026 8 min read Premium

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RFP Resources for Procuring an Outsourced Customer Care Solution

We’ve created a wealth of customer care RFP resources to help make your job as easy as possible. Choosing an outsourced customer care partner might just be one of the most complex procurement scenarios out there. After all, this is a partner who will hold your brand and reputation in their hands, interfacing with your loyal (and often concerned) customers day in and day out. No boilerplate RFP document will do the job. No pressure.

Apr 15, 2026 8 min read Premium

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Outsourcing Implementation Cheat Sheet

Finance leaders today have two shortages they are constantly required to contend with: TALENT and TIME. Scarcity and churn among qualified accounting professionals only serve to compound the overwhelming sense among CFOs and financial leadership that too much of their time is spent on transactional tasks while strategic initiatives are left to languish. In fact, according to Personiv’s 2019 Finance and Accounting Talent Market Outlook: An F&A Leadership Survey, 88 percent of CFOs wish they had more time for strategic tasks. That can turn into a frustrating feedback loop that too often slows potential growth and stalls profit gains. In this worksheet, you'll discover:

Apr 15, 2026 8 min read Premium

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Robust IoT Solutions That Enable Swift Response to On-Field Hazards

Boost productivity & ensure well-being of your workforce with our Employee Health and Safety Solutions No matter how prepared organisations are, unexpected on-field incidents and disasters can be catastrophic for them and their employees. Leverage the power of IoT to create safer environments for employees and enable real-time response management. Our industry-first employee health and safety solutions leverage the power of cutting-edge technology to create safer environments for employees and empower response teams to react immediately to any unforeseen incidents.

Apr 15, 2026 8 min read Premium

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What's the True Cost of Your In-House Contact Center? (And How Does It Compare to Outsourcing?)

From the cost of people and the tools they need to the expense of your facility and supporting initiatives, every individual line item adds up and puts a heavy weight on your shoulders. That's why it’s almost always a better business case to outsource your growing contact center. It’s a question we get asked a lot, and it’s one of the hardest ones to answer because it’s rare and challenging to determine a true apples-to-apples comparison, especially when there are intangible impacts like damage to brand when things go sideways.

Apr 15, 2026 8 min read Premium

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How to Ease the Pain of Scaling Your Contact Center

ou need an RFP that pinpoints exactly which potential contact center solution providers have what it takes to be your strategic partner. These questions will help you find the right outsourcing partner. Business is booming? Great! There’s nothing we love more than a good growth story. Your revenue is skyrocketing, which usually means your customers are buying more and you’re gaining more customers. Of course, growth spurts often go hand-in-hand with growing pains. Have you also noticed more customers calling or messaging with questions and concerns? Higher call volumes leading to longer wait times for your customers and higher stress for your agents? Maybe it’s time to consider the benefits of outsourcing some or all of that customer care volume.

Apr 15, 2026 8 min read Premium

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The Brick Companies-Client Success Story - Givhero Employee and Community Wellness

The Brick Companies’ employee health and well-being program implemented and supported by Givhero, addressing and solving problems and challenges, with solutions and benefits.  The unique approach to employee engagement, experience and wellness, through social causes that provide personalized intrinsic motivation to the individual employee, while supporting strategic company-wide goals, initiatives and priorities (employee well-being, recruitment, retention, social responsibility, strategic philanthropy, tax deductible donations for employee wellness incentives, DE&I, supporting company ERGs, etc.)

Apr 15, 2026 8 min read Premium

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Explore Our Architectural Wall Solutions Lookbook

Explore reconfigurable wall systems that integrate seamlessly to define and enclose space, while providing both acoustic privacy and visual accessibility. Need more inspiration? View our entire collection of lookbooks:

Apr 15, 2026 8 min read Premium

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Exploring the Impact of COVID-19 on Customer Behavior

What do mattress sales, wildlife populations, and peak customer service times all have in common? Remote work has created a paradigm shift, which is both fascinating and frustrating, especially when it comes to forecasting and workforce management.

Apr 15, 2026 8 min read Premium

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Case Study: Waupaca Levels the Playing Field, Providing Equal Access & Communication to Deskless Employees

What happens when over 50% of your employees don’t have a computer or email access during working hours? At Waupaca Foundry, this meant important and even urgent information wasn’t reaching all of their employees. With a primarily non-desk workforce, Waupaca needed a solution that was both mobile, accessible regardless of job function, and that provided functionality that aligned with their communications objectives. They needed a solution that would give them the ability to notify employees of production schedules, provide company news, offer a calendar of events, share benefits information and company policies, and give them a platform for employee recognition and plant postings. However, they were forced to rely on phone calls and emails, trusting that the information would cascade down to the rest of their staff. Learn how deploying theEMPLOYEEapp leveled the playing field allowing everyone access to the information they needed.

Apr 15, 2026 8 min read Premium

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HR Checklist

There’s no question that onboarding a new employee requires a large amount of time and effort. You want them to feel welcomed, but there’s also the need to fill out I-9s accurately. With everything on your plate, it’s easy for an occasional mistake to pass you by. Whether you manage your company’s HR needs on your own or you’re part of a large team, this document can help ensure you’re following some of the best steps to help you in your I-9s while helping you better maintain I-9 compliance.

Apr 15, 2026 8 min read Premium

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The Challenge of our Generation: Baby Boomers and Technology

Making the most out of the baby boomer generation in today's organizations. A generation that has faced economic, political, and social challenges and has successfully overcome them. Nowadays, a percentage of these boomers have been facing different challenges, including technological management.

Apr 15, 2026 8 min read Premium

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Bigger Workload? Increased Struggle?

Current research proves that up to 90% of employees are frequently burdened with time-consuming, repeated, and costly tasks. Work overload decreases productivity by 68% in employees who feel they don’t have enough hours in the day to complete their tasks. The following are some of the effects of keeping a higher workload on your operation: Download the infographic now to learn how Intugo's BPO services can help you today!

Apr 15, 2026 8 min read Premium

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50 Employee Relations Issues You Should Be Documenting

With today’s #headlines, you can't afford to miss what's going on in your organization. To achieve consistency, improve outcomes, and mitigate risk, you need to make sure you're documenting all the right employee issues. Download this checklist to learn the 50 employee issues you should be documenting. Download this checklist to learn the 50 employee issues you should be documenting, such as when an employee:

Apr 15, 2026 8 min read Premium

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2021 Technology Spending Intentions Survey

In order to assess technology spending priorities over the next 12-18 months, ESG recently surveyed 664 IT and business professionals representing midmarket (100 to 999 employees) and enterprise-class (1,000 employees or more) organizations in North America and Western Europe. All respondents were personally responsible for or familiar with their organizations’ 2020 IT spending, as well as their 2021 IT budget and spending plans, at either an entire organization level or at a business unit/division/branch level. Download this survey to discover the answers to key questions, including:

Apr 15, 2026 8 min read Premium