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HR Manager's Legal Alert for Supervisors Newsletter: October 4 Edition

Download the current issue of HR Manager’s Legal Alert for Supervisors now! For a limited time, you – and your supervisors – can start benefitting from the hard-hitting, actionable ideas in HR Manager’s Legal Alert for Supervisors right now – without any obligation to pay or do anything – you don’t even need to cancel!   Why wait to give supervisors a valuable tool to help them avoid costly lawsuits?     Here’s the deal: Simply fill out the form below and click submit. You’ll be redirected to a page where you can immediately download the current issue. About two weeks later, the next issue of the publication will be delivered straight to your email inbox, and you’ll continue to receive the publication until the expiration of your five-issue, no-obligation trial – a $55 value! If HR Manager’s Legal Alert for Supervisors doesn’t meet your needs, simply do nothing and we’ll stop sending it. However, if you decide that the publication would be a valuable tool in your HR toolbox – and we think you will – simply pay $265 and we’ll email the newsletter to you for a full year of 24 issues. Each twice-monthly, four-page issue of HR Manager’s Legal Alert for Supervisors is jam-packed with actionable ideas and insights to help you avoid costly litigation. Our readership studies show that subscribers get the most value from the publication when they order individual copies for each supervisor. Check out the chart below to see what your cost would be based on the number of supervisors in your organization who should receive a copy. Act now to download the current issue of HR Manager’s Legal Alert for Supervisors – an $11 value – right away!

Jun 17, 2026 8 min read Premium

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RFP Resources for Procuring an Outsourced Customer Care Solution

We’ve created a wealth of customer care RFP resources to help make your job as easy as possible. Choosing an outsourced customer care partner might just be one of the most complex procurement scenarios out there. After all, this is a partner who will hold your brand and reputation in their hands, interfacing with your loyal (and often concerned) customers day in and day out. No boilerplate RFP document will do the job. No pressure.

Jun 17, 2026 8 min read Premium

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Investing in Mental Health Pays for Itself

Have you ever wondered why your employees don't take advantage of the mental health benefits you offer them? Balance complements your existing EAP and other employee health and wellness programs, making it easier than ever for employees to get the essential care they need. We take the guesswork out of mental health care so people can take concrete steps to start feeling better - because when your employees are healthy, your business is, too.

Jun 17, 2026 8 min read Premium

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Improve Your Ability to Move Talent Around in Your Hospital

Create the gig-economy for healthcare in a post-pandemic labor market Learn how Mercy Hospital Group partnered with Trusted to build the operating system for flexible labor. The combined team began by transforming Mercy’s agency hiring experience, removing burdensome legacy processes and refocusing their technology solution on the core users - clinical hiring & program managers.

Jun 17, 2026 8 min read Premium

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Building cyber resilience

Cybersecurity is no longer just an IT issue - it’s a business priority. As organizations increasingly rely on cloud-based applications and hybrid work models, protecting your users is essential to maintaining resilience against cyberattacks. That’s why we’ve developed this essential checklist to help you stay one step ahead of emerging threats, such as phishing, business email compromise, ransomware and identity theft, that are targeting users with increasing sophistication. Get the checklist today to uncover key insights and advanced solutions to protect your end users effectively and build cyber resilience.

Jun 17, 2026 8 min read Premium

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How to Determine Cultural Alignment in Your Outsourced Contact Center

We recommend keeping these key elements in mind to help determine cultural alignment in an outsourced contact center partner. We talk a lot about the need to align your corporate culture with your outsourcer’s, but we know it’s a lot easier to say than it is to do – after all, it’s not a particularly quantifiable element. And it’s not totally subjective, either. In the same way that there are specific personality types – and recommended “matches” between those types (New biz idea … Tinder for Outsourcing. BRB gotta develop an app…) – there are key factors that define a company’s culture and how well they would align with a partner company. Spoiler: It’s not a slide in the lobby or a barista in the lunchroom that defines culture.

Jun 17, 2026 8 min read Premium

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Recruiting for Your Contact Center: Why Gamers Make Great Agents

Gamers possess many qualities that make them great contact center agents -their competitiveness and ability to multitask are a few examples. Every time a customer interacts with the contact center, the “real person” they connect with becomes the voice of your brand. The quality of this experience has an unparalleled influence on the customers’ perception of your company, product or service. That is why hiring contact center agents with the right qualities is absolutely essential.

Jun 17, 2026 8 min read Premium

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Offer Your Employees & Their Families a Convenient, Accessible Way to Get the Care They Need

Maintaining mental health has become more important than ever, especially when it comes to keeping your workforce resilient and productive. In fact, research shows that employees who receive support for mental health issues are generally more efficient and more satisfied with their work.

Jun 17, 2026 8 min read Premium

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[Case study] NHS Digital, AWS and Privitar - Improve Health Data Use and Protect Patient Privacy

Privitar Helps NHS Digital Improve Health Data Use and Protect Patient Privacy with AWS Helping healthcare organizations do more with patient data, NHS Digital selected Privitar’s de-identification solution to protect patient data and help improve the way that data is used across the NHS and social care. Download our case study to find out how Privitar helps NHS Digital improve healthcare, protect patient privacy, support a tenfold data increase, and expand its services.

Jun 17, 2026 8 min read Premium

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Java Concurrency Cheatsheet

This Java Concurrency Cheatsheet is crafted with the intention of providing developers, both novice and experienced, with a concise yet comprehensive resource to navigate the intricacies of concurrent programming in Java. Whether you are just beginning your journey into concurrent programming or seeking to refine your existing skills, this cheatsheet aims to be your reliable companion, offering quick access to essential concepts, best practices, and code snippets.

Jun 17, 2026 8 min read Premium

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Unraveling the Tangled Vines of Omnichannel Customer Care

Executing on a loyalty-building omnichannel customer service depends upon thoughtful strategy, elegant technological solutions, rigorous process, and sophisticated agent training. As we close out the decade, we can safely make two sweeping statements: consumers have more channel options to reach a resolution than they did ten years ago, and we know a whole lot more about consumer behaviors than we did ten years ago. #decadeofdata. So let’s explore the intersection of those two statements through the lens of omnichannel support.

Jun 17, 2026 8 min read Premium

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Blue Ocean's Most Popular Customer Service Blogs of 2019

We published loads of great content in 2019 (and even won an award for one of our articles!). Here are our most popular customer service blogs of the year! We’re inching closer to not only the beginning of a new year, but also a new decade! Can you believe it? It’s undeniably a time of reflection. In 2019, Blue Ocean launched a brand-new website to better serve our web visitors with a more engaging, intuitive experience (we hope you’re enjoying it!) We also published loads of content to share our insights and experiences in the world of customer care. Below you’ll find our top 10 most popular blog posts of 2019 – grab a cup of coffee and get reading!

Jun 17, 2026 8 min read Premium

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Essential Tips for a Winning Resume

Your resume is your professional calling card. It gives potential employers a fair idea of your skills and capabilities, allowing them to judge your suitability for a particular role and for their organization itself. Since your resume is responsible for taking you past gatekeepers anywhere you seek employment, it’s important that you craft your resume with care. And that’s where our cheat sheet can help you. The cheat sheet outlines what needs to go on your resume. It highlights certain vital elements you must pay attention to, in terms of content as well as design and layout. Plus, you’ll find tips to ensure that your resume is tailored for ATS or Applicant Tracking Systems, which companies often use as a first step to filter applicants.

Jun 17, 2026 8 min read Premium

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7 Important Questions For Health Care Organizations. Are You At Risk?

You ARE at Risk... and it [usually] starts with a short, disturbing phone call from one of the managers within your operation: “Our customers have alerted accounting about services they paid for but never received. What’s going on? ” Cybersecurity risk refers to the potential of loss or harm related to infrastructure or the use of technology within an organization. Throughout the financial sector—which is one of the most mission-critical business sectors throughout the world—organizations are becoming more vulnerable to cyber threats. Much of the driving force behind this rapid rise is due to the increasing reliance on distributed and remote computing environments, programs, and social media, while continue to overlook potential compromises.

Jun 17, 2026 8 min read Premium

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Getting Started with Git Cheatsheet

This cheatsheet serves as your trusty companion on your Git journey. Whether you’re a seasoned developer looking for a quick reference or a newcomer navigating the Git landscape, you’ll find valuable insights, commands, and tips within these pages.

Jun 17, 2026 8 min read Premium