The Asset Archive

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What's the True Cost of Your In-House Contact Center? (And How Does It Compare to Outsourcing?)

From the cost of people and the tools they need to the expense of your facility and supporting initiatives, every individual line item adds up and puts a heavy weight on your shoulders. That's why it’s almost always a better business case to outsource your growing contact center. It’s a question we get asked a lot, and it’s one of the hardest ones to answer because it’s rare and challenging to determine a true apples-to-apples comparison, especially when there are intangible impacts like damage to brand when things go sideways.

Jun 17, 2026 8 min read Premium

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Deck the Halls: Two Key Tactics to Preparing Your Contact Center for the Holiday Spikes

Ready or not, the holidays are here! Is your contact center prepared for the holiday spike? The National Retail Foundation is forecasting that Americans will spend $600 billion this holiday season. This annual mad rush to prepare the contact center for the holiday season inevitably presents a challenge for contact centers nationwide. Massive spikes in demand mean massive potential for interruption to customer service operations. Unquestionably, holiday madness can also impact team morale, agent stress, and absenteeism. So how can contact centers overcome these challenges this holiday season?

Jun 17, 2026 8 min read Premium

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Managing 3rd Party Risk For Health Care Organizations

Are You Managing 3rd Party Risk For Your Financial Institution? As financial institutions continue to face greater threat to cybersecurity attacks, the increased focus around “What to do when” also becomes a greater concern for executives, managers and everyone concerned. The importance of leveraging vendors to outsource products and services continues to grow, as companies leverage the expertise and economies of third parties. While this frees up resources to focus on more strategic priorities and often results in cost savings, companies cannot forget the importance of selecting and partnering with secure vendors. We have all heard the horror stories of company breaches caused by vulnerabilities in third-party environments. These vulnerabilities can provide an opportunity for threat actors to interrupt business operations or steal critical company and customer information.

Jun 17, 2026 8 min read Premium

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Why You Should Capitalize On Your Dental and Optometry Patients' Texting Addiction

See the stats behind the communication channel that’s reversing this trend for thousands of practices. The phone call has traditionally been the golden child of communicating with patients. But let’s face it, making phone call reminders to patients and leaving voice messages—only to have the patient call back and be put on hold—is leaving you with empty chairs and lackluster profits. See the stats behind the communication channel that’s reversing this trend for thousands of practices.

Jun 17, 2026 8 min read Premium

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Design Patterns Cheatsheet

In this cheatsheet we are going to talk about design patterns in software development. We will focus on what they are, how they can benefit us, but more importantly where and when to use them. Design patterns can speed up the development process by providing tested, proven development paradigms. Effective software design requires considering issues that may not become visible until later in the implementation. Reusing design patterns helps to prevent subtle issues that can cause major problems and improves code readability for coders and architects familiar with the patterns. Often, people only understand how to apply certain software design techniques to certain problems. These techniques are difficult to apply to a broader range of problems. Design patterns provide general solutions, documented in a format that doesn’t require specifics tied to a particular problem.

Jun 17, 2026 8 min read Premium

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The Cost of In-House vs Outsourced Contact Centers: An Infographic

If you're considering outsourcing your customer service, check out this handy infographic to help you compare the cost of in-house vs outsourced contact centers. Maybe you’re a math person and love nothing more than a hefty Excel document to dig into for a few hours. Or maybe math isn’t your strong suit and you’re just looking for hard numbers to tell you what you need to know. Either way, we’ve put together this handy infographic to help you compare the cost of in-house vs outsourced contact centers.

Jun 17, 2026 8 min read Premium

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Strategic Display Planning for Retail Operations

This infographic explores the true cost of professional display ownership through the lens of sustainability, reliability, and flexibility. When creating a professional display, the specs and upfront price are just the initial cost. Over the course of 3-5 years, the true costs become apparent with cooling requirements, maintenance, and downtime. This infographic highlights what you need to make smarter investments, reduce operational strain and extend the value of every display.

Jun 17, 2026 8 min read Premium

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How to Ease the Pain of Scaling Your Contact Center

ou need an RFP that pinpoints exactly which potential contact center solution providers have what it takes to be your strategic partner. These questions will help you find the right outsourcing partner. Business is booming? Great! There’s nothing we love more than a good growth story. Your revenue is skyrocketing, which usually means your customers are buying more and you’re gaining more customers. Of course, growth spurts often go hand-in-hand with growing pains. Have you also noticed more customers calling or messaging with questions and concerns? Higher call volumes leading to longer wait times for your customers and higher stress for your agents? Maybe it’s time to consider the benefits of outsourcing some or all of that customer care volume.

Jun 17, 2026 8 min read Premium

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University Doubles Performance of SQL Application with V-locity Throughput Acceleration Software

When the IT team at Alvernia University was facing faculty and student complaints about the performance of their Learning Management System (LMS), they needed to find a way to improve performance while reducing costs. Alvernia University, a private university located in Reading, Pennsylvania, is a thriving university that empowers students through real-world learning to discover their passion for life, while providing the education to turn what they love into lifetimes of career success and personal fulfillment, helping them make the world a better place. “Our university depends on the performance of our Blackboard Learning Management System to drive education efforts. As both students and faculty were complaining about sluggish performance, we were facing an expensive flash hardware investment to tackle the problem,” said Rich Reitenauer, Manager of Infrastructure Management and Support, Alvernia University. After deploying V-locity across their Windows VMs, Alvernia saw over 100% improved performance of their Blackboard LMS. Instead of getting 20 complaints a week related to performance, they were no longer getting any. They also no longer needed to do monthly reboots to refresh servers. “After deploying V-locity, one of the very first comments we received was from a faculty member who said, ‘Dude, did you do something today to the LMS because it’s A LOT faster,’” said Rich. Alvernia was also getting performance complaints about their energy management application that also sits on an SQL database and after deploying V-locity, those complaints went to zero. “With V-locity, we were able to double performance on our heaviest workloads while reducing ongoing hardware costs. In addition, we now have the confidence to virtualize the rest of our SQL server applications,” said Rich.

Jun 17, 2026 8 min read Premium

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MEGA Productivity Cheat Sheet Bundle 2

Download them all in one convenient bundle, print and share them with colleagues!

Jun 17, 2026 8 min read Premium

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MYRON CORPORATION Deploys V-locity® I/O Reduction Software, Sees Dramatic Boost of File Server Performance

1/5th the Time! Processing Times for Larger Art Files on the Server Dropped from 5 Minutes to 1 Minute When files weren’t loading, IT was hearing about it: "Help! The art browser is stuck!” and “No new images since 9:53 am!" were complaints from the art department. With hours adding up to days of lost productivity, all eyes were on IT to solve performance problems and get files moving again. Personalized products mean big art files constantly being accessed from file servers and transferred across the network. If those files aren't moving fast enough, or they’re loading with errors, the art department can’t get work done and projects won’t be completed on time. "It's pretty simple—we're talking about files not moving fast enough and art not processing properly," says Giuseppe DeBari, Network Manager, whose team supports users on the WAN, LAN, and globally. Myron's art department was accustomed to the status quo: alerting IT that files weren’t coming in, or that the art browser was showing red, red, and more red. That is, until Giuseppe's team began an evaluation of V-locity® for virtual environments on a production file server. "We started the evaluation in September and put it into our production environment," says Giuseppe. "We saw immediate performance improvement and all the complaints stopped." During the testing, he spoke with the Art Manager who confirmed data was moving a lot faster, and the team was much happier. "When the evaluation ended and V-locity was disabled, the complaints started again," he says. "But I wanted to be sure the improvement wasn't a fluke, or an effect of something other than V-locity." So the evaluation was extended and V-locity was re-enabled in production. Again the complaints stopped, and again the Art Manager confirmed the dramatic improvement in performance. "Processing time for some of the larger files went from five minutes down to one. And there were no issues of files loading with errors. That's when we knew we needed to buy," Giuseppe explains.

Jun 17, 2026 8 min read Premium

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macOS Finder Keyboard Shortcuts Cheat Sheet

On macOS, Finder is the hub from which you launch all your apps, manage and share your files, and do all kinds of other operations. If you’re looking to boost your Mac productivity, mastering Finder is thus a great way to do so. Mastering these keyboard shortcuts in this cheat sheet will enable you to blaze through Finder like never before!

Jun 17, 2026 8 min read Premium

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Healthspan Maintains Fast Speed on ERP and Artwork Repository and Eliminates User Complaints with V-locity Throughput Acceleration Software

Healthspan has relied on Condusiv Technologies to help optimize their infrastructure performance since 2005. Despite being supported by Nimble hybrid storage arrays, at both their Head Office and nearby datacenter, their massive amounts of data still must reach storage, meaning that I/O can still be an issue. This is why V-locity® continues to play an essential role in accelerating throughput, extending hardware lifecycles, and keeping users happy and productive at Healthspan. After years of running Diskeeper, and now V-locity, Healthspan has only seen great results with the software. The Head of IT Support said, “We don’t get any issues with the servers because of V-locity maintaining that high level of performance and stopping our hardware from degrading over time.” In a 30-day test of running the software, Healthspan found that 34% additional storage I/O headroom (extra IOPS capacity) is being handed back to the environment for use with additional workloads and the combined storage I/O time saved on their 42 servers was over 78 days. In addition to the clear performance benefits, Healthspan's team also enjoys that V-locity is easy to administer and doesn’t require a reboot when installing or upgrading.

Jun 17, 2026 8 min read Premium

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Sublime Text Keyboard Shortcuts

ELEVATE YOUR PRODUCTIVITY WITH SUBLIME TEXT KEYBOARD SHORTCUTS Sublime Text revolutionized the text editor landscape. It took everything that was excellent in the Mac-only TextMate, added a bunch of extra goodies, and made those features available across multiple platforms. It was so good that it inspired the creation of half the text editors in this post. In this cheat sheet, you'll fid tips that will take your Sublime Text experience to another level!

Jun 17, 2026 8 min read Premium

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HR Manager's Legal Alert for Supervisors Newsletter: May 24 Edition

Download the current issue of HR Manager’s Legal Alert for Supervisors now! For a limited time, you – and your supervisors – can start benefitting from the hard-hitting, actionable ideas in HR Manager’s Legal Alert for Supervisors right now – without any obligation to pay or do anything – you don’t even need to cancel!   Why wait to give supervisors a valuable tool to help them avoid costly lawsuits?     Here’s the deal: Simply fill out the form below and click submit. You’ll be redirected to a page where you can immediately download the current issue. About two weeks later, the next issue of the publication will be delivered straight to your email inbox, and you’ll continue to receive the publication until the expiration of your five-issue, no-obligation trial – a $55 value! If HR Manager’s Legal Alert for Supervisors doesn’t meet your needs, simply do nothing and we’ll stop sending it. However, if you decide that the publication would be a valuable tool in your HR toolbox – and we think you will – simply pay $265 and we’ll email the newsletter to you for a full year of 24 issues. Each twice-monthly, four-page issue of HR Manager’s Legal Alert for Supervisors is jam-packed with actionable ideas and insights to help you avoid costly litigation. Our readership studies show that subscribers get the most value from the publication when they order individual copies for each supervisor. Check out the chart below to see what your cost would be based on the number of supervisors in your organization who should receive a copy. Act now to download the current issue of HR Manager’s Legal Alert for Supervisors – an $11 value – right away!

Jun 17, 2026 8 min read Premium