The White Paper Archive

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5 Ways Your Critical Customer Communications Benefit From a Document Transformation Engine

For most healthcare insurance providers, customer communications are critical to your business, but are not the core of what you do. Rather than spend your valuable time on your messages, your goal should be focusing on providing solutions to your customers and members. Your existing workflow produces required physical (mailed) member communications. Service providers with a Document Transformation Engine will help to assure accurate, timely, and cost-effective production of those member communications. Relying on an outside source with document automation services for mail and email communications allows you to do that. Here, we will outline 5 ways that a Document Transformation Engine can enhance your customer communications without you having to do the work yourself, saving you both time and money.

Jun 17, 2026 8 min read Premium

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What 300 L&D Leaders Have Learned About Building Data Fluency

Learn how you can build data fluency in your company, the unique challenges involved, and the wins you can unlock by establishing a data-fluent culture. Data fluency is a spectrum and those with less mature data capabilities are falling behind. At DataCamp, we believe that data fluency is a requirement for professionals and data-driven companies in the 21st century. Data fluency is the ability to understand data, communicate insights from that data, and ultimately to make more informed decisions. It’s about empowering employees with the skills to drive better business insights, faster. To understand the current data fluency landscape, we conducted a survey of over 300 learning and development (L&D) leaders from diverse industries including healthcare, technology, consumer goods, government, and finance.

Jun 17, 2026 8 min read Premium

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Advanced Guide to Employee Pulsing: what you need for happy, engaged employees

Are you concerned about employee engagement and reducing turnover? Are you looking for timely, actionable feedback on how to create a thriving culture that boosts morale and productivity? Pulsing is the innovative, real-time evolution of employee engagement surveys. Check out the Advanced Guide to Employee Pulsing for all the key tips and best practices to find out how happy, frustrated, or burnt out your employees are — and what you can do to help. You'll learn:

Jun 17, 2026 8 min read Premium

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Fear and Anxiety in the Age of COVID-19

The latest research from our Mental Health Index shows how fear and uncertainty related to COVID-19 are affecting Americans. On January 21, 2020, the United States announced its first confirmed case of COVID-19 (coronavirus). The lives of Americans took a sharp and unpleasant turn almost overnight. The Mental Health Index data complies data from participants using the Total Brain platform. It is updated monthly in collaboration with our partners, One Mind at Work, so our workers’ mental health and capacity can be monitored as we muddle through these uncertain times. Explore this month’s findings by downloading the May 2020 report. Key insights include:

Jun 17, 2026 8 min read Premium

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Developing Business-Savvy Leaders

In too many organizations today, business acumen is a missing leadership competency. Managers without business acumen lack an in-depth understanding of how their actions impact the company’s profitability; they struggle to articulate and execute on strategy. This white paper presents a review of business acumen and how organizations can address this critical leadership skill.

Jun 17, 2026 8 min read Premium

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How the Brain Responds to Fear and Uncertainty

Dealing with the impact of COVID-19 (coronavirus) on your mental health. As COVID-19 (coronavirus) continues to dominate the news, anxiety levels are continuing to increase. From fear of contracting the virus, to the impact of closing schools and working from home, these uncertainties and unexpected changes to your daily life are likely to affect your mental health. In this white paper, we'll explore:

Jun 17, 2026 8 min read Premium

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Overcoming the Talent Shortage in Data Analytics and Business Intelligence

At our current pace, the world produces 2.5 quintillion bytes of data each day. This means that we accumulate 90 percent of all the data in the world every 2 years. And, as the Internet of Things expands, data production will continue to grow at an exponential rate. It has been predicted that by 2025 the amount of data created in the world each year will reach 180 zettabytes. That’s up from 10 zettabytes in 2015. The amount of actionable data is growing so fast that organizations can’t keep up. You know that simply compiling and reporting data falls short of providing the intelligence you need to make decisions. This won’t ever allow you to reach the level of analytics effectiveness. To gain an action-oriented perspective on your data that will positively impact your business, your analytics must be fast, accessible, and flexible. Ultimately, the problem isn’t what to do with your data. The problem is how to complete an expanding number of data-related initiatives in an environment where talent is a scarce resource. Whether you’re just starting to develop your strategy surrounding data analytics and business intelligence, or you already have your strategy in place, you need qualified talent to achieve that strategy.

Jun 17, 2026 8 min read Premium

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Boost the Value of Office 365 with a People-Powered Digital Workplace

Combine Office 365’s promise of productivity with a modern intranet that solves key communication, collaboration, and knowledge management challenges. The result: a best-of-breed intranet portal to harness your company’s collective intelligence, turning busy work into meaningful work.

Jun 17, 2026 8 min read Premium

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Using Training & Development To Build And Retain A Top Talent Workforce

The #1 cause of employee turnover in the United States is a lack of high-quality opportunities for professional development. You can utilize training and development in your company to build and retain a workforce that is motivated and engaged. Find out how! Download our FREE white paper on Using Training & Development To Build And Retain A Top Talent Workforce. Brought to you by Northeastern University

Jun 17, 2026 8 min read Premium

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RO-Why: The Business Value of a Modern Intranet

The value of an intranet comes from the collaboration it enables, not the technology itself. This white paper provides a simple framework for identifying, analyzing, and communicating the business value of a new intranet project.

Jun 17, 2026 8 min read Premium

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Is a Curated Education Network Just a Glorified HMO?

Understanding The Difference Between A Curated Network And A Curated Degree Program Compensation packages are the lifeblood of hiring and retaining stellar employees. Creating benefits that afford personal development is crucial to maximizing the skills that employees bring to the team. The cornerstone of professional development is education benefits programs. Though many are starting to model themselves after healthcare HMOs (and we all know how employees feel about those.) Make sure you understand the difference between a Curated Education Network (CEN) and a Curated Degree Program to offer employees (and your business) the best opportunity to succeed. It’s the difference between wasted money and realized ROI.

Jun 17, 2026 8 min read Premium

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When Layoffs Fall Short: Embracing a Holistic Approach to Cost Savings

Find out why layoffs are not effective in finding crucial cost savings Explore why a holistic approach to cost savings, beyond layoffs, is essential for organizational resilience and long-term success in today's challenging business environment.

Jun 17, 2026 8 min read Premium

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Helping Millennials in the Workforce be Successful.

Are you able to attract and retain the Millennials you need to compete in an increasingly complicated landscape? Millennial job candidates can be burdened with stereotypes painting them as selfish, entitled, and lazy. Use this insight and many more to help Millennials in the workforce be more successful with these proven strategies. See how different - and similar - millennials are to other generations in the workplace. We have identified the job competencies required to meet your expectations - and the expectations of your clients.

Jun 17, 2026 8 min read Premium

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Lead and Empower your Team through the Crisis

The current crisis presents all kinds of challenges for HR professionals. Immediate priorities and eventual recovery dictate which AI and Machine Learning use cases should be the focus of our attention, but whichever the selected use cases, these technologies can help HR departments deal with this unprecedented crisis. Now is the time to embrace AI to both deal with the immediate challenges presented by this crisis and build to full recovery and a stronger organization post recovery.

Jun 17, 2026 8 min read Premium

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The Business Case for SOC-as-a-Service

A Cost-effective Approach to 24/7 Threat Detection and Response Given the rapidly evolving cyber threat landscape, the expanding attack surface that organizations must defend – with more networks, cloud computing, and IoT/IIoT – and the regulatory and financial imperative for doing so, a 24/7 Security Operations Center (SOC) is increasingly regarded as critical to an effective cyber security strategy. As such, choosing whether to build your own on-premise SOC, or to outsource it to a company specializing in SOC-as-a-service is an important decision. Creating the business case for either requires a clear understanding of how and why a SOC, and SOC-as-a-service, can improve your organization’s security posture, and reduce cyber risk and costs, while enhancing business agility. This white paper will help you build the internal business case for SOC-as-a-service, and includes a worksheet that can be used to quantify savings.

Jun 17, 2026 8 min read Premium